Privacy Policy
Last updated: January 15, 2026
Introduction
Valestavion S.A. de C.V. (hereinafter "Valestavion," "we," or "the company"), with registered address at Av. Paseo de la Reforma 250, Floor 12, Col. Juárez, C.P. 06600, Mexico City, CDMX, Mexico, and RFC VAL210615KT8, is responsible for the processing of the personal data you provide to us. Your data will be protected in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, and the Privacy Notice Guidelines published in the Official Federal Gazette.
Personal Data We Collect
For the purposes outlined in this privacy notice, we may collect your personal data in various ways: when you provide it directly through our online forms, by email, or during consulting sessions. The personal data we obtain includes: full name, email address, phone number, and the general financial information you choose to share during your consultation. We do not collect sensitive personal data such as specific banking information, account numbers, or access passwords to financial institutions.
Purposes of Data Processing
The personal data we collect will be used for the following necessary purposes: providing the financial consulting and education services you have requested, identifying and verifying your eligibility for social support programs, maintaining communication with you regarding your case or inquiry, generating internal service statistics (in anonymized form), and complying with legal obligations arising from our relationship with you. Additionally, we will use your personal information to send you communications about new social support programs, changes in relevant financial regulations, and educational materials about personal finance. If you do not wish your personal data to be processed for these additional purposes, you may notify us by email at privacidad@valestavion.com.
ARCO Rights
You have the right to know what personal data we hold about you, what we use it for, and the conditions of use (Access). Likewise, it is your right to request correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request its deletion from our records or databases when you consider it is not being used appropriately (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of these rights, you may submit your request via email to privacidad@valestavion.com. Your request must contain at least: your full name, an address or other means to communicate the response, documents proving your identity or legal representation, a clear and precise description of the personal data for which you seek to exercise any of the ARCO rights, and any other element or document that facilitates the location of your personal data.
Use of Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to improve your browsing experience, generate site usage statistics, and offer you relevant content. For more information about our specific use of cookies, please refer to our Cookie Policy.
Security Measures
Valestavion has implemented administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. We use industry-standard encryption protocols (TLS 1.3) for information transmission, secure servers with restricted access, and periodic internal audit procedures. However, no security system is completely infallible, and we cannot guarantee the absolute security of your information.
Changes to the Privacy Policy
This privacy notice may be subject to modifications, changes, or updates resulting from new legal requirements, our own needs arising from the services we offer, our privacy practices, or changes in our business model. We are committed to keeping this privacy notice updated and to notifying you of any significant changes through our website.
Contact
If you have any questions or comments about this Privacy Policy or the processing of your personal data, you may contact our Personal Data Protection Department via email at privacidad@valestavion.com or by phone at +52 (55) 4170-2839, Monday through Friday from 9:00 AM to 6:00 PM (Central Mexico Time).